Warranty Options
Gold Guarantee Ultra Terms:
During the warranty period, all types of products, all spare parts can be repaired free of charge. If the customer does not want the repair, the product is compensated for the amount specified below and the customer can use the compensation at the contact home stores:
- in the 1st quarter - 75%
- in the 2nd quarter - 65%
- in the 3rd quarter - 55%
- in the 4th quarter - 50%
If the product is beyond repair, refunds will be made in the same manner. If the user chooses repair during the first request for service, he loses the right to refuse repair on the second and subsequent occasions.
Large household items and TVs (over 32 inches in size) will be picked up by our staff from the customer's address.
Rate for digital category products:
6 months - 8%
1 year - 14 %
Rate for household category products:
6 months – 8%
1 year – 14%
The Gold Guarantee Ultra service can be purchased as an add-on service only during the purchase of the main product and can only be returned within 14 days. The warranty terms apply only to the product itself and not to other accessories that come with the product.
Note: this does not apply to phone batteries (the exception is the camera lens.)
The warranty becomes void if the customer fails to fully comply with the terms of the partial payment. Specifically, if the customer is overdue, he will not be able to use the warranty. If the payment schedule is restored, the terms of the gold guarantee will also be activated.
Any repaired part is covered by a 30-day warranty
It is considered a non-warranty case if the product is repaired by a 3rd party or external services.
Guarantee Plus conditions:
This warranty extends the warranty period provided by the manufacturer for the products to which it applies.
If the customer has not used the warranty conditions during its validity, then he will be given a voucher for 100% of the warranty price, which he will use in the Contact Home stores. Within 30 days from the expiration of the warranty plus service, the customer must contact us and collect the corresponding voucher. This voucher is valid for 90 days. The voucher can only be used when purchasing a product.
Rate for digital category products:
1 year – 6%
2 years – 10%
Rate for household category products:
1 year – 6%
2 years – 10%
Warranty Plus can be purchased as an additional service only during the purchase of the main product and can be returned only within 14 days. The warranty terms apply only to the product itself and not to other accessories that come with the product.
Any repaired part is covered by a 30-day warranty
It is considered a non-warranty case if the product is repaired by a 3rd party or external services.