FAQ

To complete the registration, click the “Sign In” button located in the top right corner of the website. Then choose the method that works best for you:

• Register using your email address
• Log in with your Facebook account
• Fill out a simple registration form
   

Kontakt offers several simple and convenient ways to place an order:

• Purchase from the cart – After adding the desired product to your cart, proceed to the checkout page, fill in the required information, and complete your online order.
• Order by phone – Call us at *6060 to check the availability of the desired product and place your order directly over the phone.
• Online chat – Write to us in the online chat available on our website, where our operators will assist you with fast and easy order placement.
• One-click order – On the product page, click the “One Click” button, leave your contact number, and choose your preferred payment method — we’ll take care of everything else.

Yes, you can easily place an online order without registration.

You can reset your password using the email address linked to your account.In the login section, click “Forgot your password?” and follow the instructions on the website.

You will receive an email with a link that will allow you to create a new password.

Kontakt offers several convenient payment methods to make your online shopping easier and more secure:

• Any bank card
• Payment to the courier via POS terminal
• Payment by invoice
• Online internal installment plan
• TBC Bank installment
• Bank of Georgia installment
   

Yes, it is possible. Our couriers carry a physical POS terminal. Please note that payment upon delivery is available only within Tbilisi.

Yes, we offer Kontakt’s internal online installment plan as well as Bank of Georgia’s online installment.

Yes, if you prefer to pay in split payments, you can use Kontakt’s internal installment plan and divide the total cost into 0% installments for up to 18 months.

In Tbilisi and Batumi, standard delivery takes 2 business days.

If your order weighs up to 15 kg, delivery is completed within 2 hours after placing the order.

For other regions, the delivery time is 3–5 business days.

Yes, we offer delivery throughout the entire territory of Georgia.

Free delivery is available in Tbilisi and Batumi for orders over 100 GEL.

If the total order amount is below 100 GEL, the delivery fee in Tbilisi and Batumi is 10 GEL. In other regions, the delivery cost depends on the weight of the purchased product